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CLAIM PROCEDURE

Hospital Claim
  1. Complete the Group Medical Hospitalization & Surgical Claim Form.
  2. Request the officer-in-charge of the hospital or the attending physician to complete and sign Part 2 of the Claim Form.
  3. Send the completed Claim Form together with all original statements and receipts to the Claims Department of Dao Heng Insurance Co., Limited within 90 days after discharge from hospital.
Outpatient Claim
  1. Request receipt(s) from the attending doctor. The name of the patient, the nature of sickness, the amount and the date of consultation must be shown on the receipt. It must also bear the doctor's chop or signature.
  2. Complete the Outpatient Claim Form and submit it together with the original doctor's receipt to the Claims Department of Dao Heng Insurance Co., Limited within 90 days from the date of consultation.
  3. When claiming the specialist consultation, X-ray or Laboratory tests expenses, please attach receipt with doctor's recommendation / referral letter.

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