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2007
Dao Heng Insurance received the "Best-in-Class" recognition for Sales Management
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Ms. Macy Lim, Senior Manager of Personal Insurance of Dao Heng Insurance mentioned, " The award recognised our continued efforts in resources, process and performance management to transform our call center into a profit
center in the past several years. We successfully developed a good CRM system to understand our customers¡¦
preference and behaviours. In future, we will continue to exceed customers¡¦ expectations by delivering excellent
customer service and quality products." |
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2006
Dao Heng Insurance received the People Site Certification Awards
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Ms. Macy Lim, Senior Manager of Personal Insurance of Dao Heng Insurance mentioned, "Following our previous achievement, we are extremely honoured to receive the People Site Certification again. Our experience told us that good training is a necessity to service excellence and hence business excellence." |
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Dao Heng Insurance received the Consumer Relationship Marketing Service of the Year 2005
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"Insurance industry has always been in keen competition, and through delivering excellent service, we develop long term relationship with our clients. This enables us to increase our market share." |
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2005
Dao Heng Insurance received the Best-in-Class recognition for Customer Retention Management
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Ms. Macy Lim, Senior Manager of Personal Insurance of Dao Heng Insurance mentioned, "We have dedicated a lot of heart and energy in the past few years to transform ourselves to a loyalty driven business model. We strongly believe customer retention is a critical contributor to our business growth." |
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Dao Heng Insurance received the Call Centre of the Year 2004 (Below 50 Seats)
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Ms. Macy Lim, Senior Manager of Personal Insurance of Dao Heng Insurance commented, "Today, we have solid resource, process and performance management framework in place to ensure consistent high-level business performance. We are proud to be recognized as Call Center of the Year 2004 (Below 50 seats) for our outstanding performance." |
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2004
Dao Heng Insurance won the CRM Transformation Management Award
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Ms. Macy Lim, Senior Manager of Personal Insurance of Dao Heng Insurance said, "Through the benchmarking exercise, we understand feedback and comments of our customers, and our company's strengths and weaknesses. The information practically helps us to develop and refine our customer relationship excellence strategies. |
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Dao Heng Insurance won the Best Use of Call Centre Technology of the Year 2003 (Financial Services) and CRM Director of the Year 2003.
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Ms. Macy Lim, Senior Manager of Personal Insurance of Dao Heng Insurance said, "We are proud of receiving the awards in the second year, this is a testimonial to our high quality service." |
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Dao Heng Insurance bestowed the People Site Certificate
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Mr. Harry Wong, the General Manager of Dao Heng Insurance said, "We believe that only excellent staff can bring excellent service to customers. It is absolutely an encouragement to our Call Centre Professionals who have delegated to render first class service to our customers." |
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2003
Dao Heng Insurance won the People Development Program of the Year and Customer Service Manager of the Year
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Staff of Dao Heng Insurance Call Centre |
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